FREQUENTLY ASKED QUESTIONS
Can you resize my ring?
We can resize most rings made of precious metal, including yellow gold, white gold, rose gold, platinum, and silver. We can size both larger and smaller, but we'll need to measure your ring and finger before we can provide an estimate. Please bring your ring to our showroom for a free quote.
Do you change batteries in watches? What if it was purchased elsewhere?
We change batteries in nearly all watches! Of course, we will need to see the watch in person to know for sure that we can help you,. Please bring your watch to us for an estimate.
Can you adjust my watch band?
We adjust most watch bands, regardless of make and model. If you need yours lengthened, please bring any extra links or pins you may have with you. We'll tell you for sure whether we can work on your watch and what the estimated cost is after taking a look in our shop.
When will my repair be ready?
We generally quote approximately 14 business days for jewelry repairs, and 21 business days for watch repairs with our watch maker. Repairs through the manufacturer or warranty care can take more time, depending on shipping and processing on their end. We'll text or call you as soon as there is an update, and we will leave a message if you do not answer. If you call us for an update, please have your tracking number ready. This number is located near the barcode on your purple claim check. This ensures we only provide information to the correct owner of the piece being repaired.
I've lost my claim check. How can I pick up my item?
Without the original claim check, we require a valid, government issued photo ID, in the same name as the repair job, to pick up.